You may
either pay by Visa, MasterCard, American Express or Discover. Money Orders,
cashier’s check and personal checks are also welcome.
When
paying by credit card please ensure that your bill to name and address match
your credit card exactly, that way your order will not be delayed.
Please note that if you supply an incorrect or incomplete shipping address
our carriers charge a $10.00 service charge that will be charged to you,
so it is vital that we receive the accurate and complete shipping address.
Please do not forget to enter your apartment or suite number.
How much do you charge for
shipping within the U.S.?
We charge a flat fee of $5.85 per order regardless of quantity or
weight.
Most
standard orders are shipped via best way ground.
Small
packages are typically shipped via USPS Priority Mail. Please note that all
PO Box and military addresses can only be shipped via United States Postal
Service. All Alaska and Hawaii orders will be shipped via this method also.
Larger
orders or orders over $100 are typically shipped via UPS Ground.
*Premium Shipping is also offered for faster delivery. A flat rate of $19.95
is charged for DHL or UPS 2nd day air service.
Upgrading your
order to 2nd day air service does not mean that you are
guaranteed to receive your package in 2 days. It only reduces the time your
order is in transit. Shipping Charges for expedited Express delivery which
is delayed due to bad weather are NOT refundable. However, we do everything
possible to process stock orders and ship orders within 24-48 hours
(excluding weekends and public holidays).Non-stock items may take longer.
Please note that
any shipping Charges for 2nd day delivery delayed due to bad
weather CANNOT be refundable.
How long will it take before I
receive my U.S. order?
Most
U.S. orders are shipped within 24-48 hours of receipt (excluding weekends
and public holidays). Lab items such as higher strength potencies, unit
doses, liquid dilutions and mother tinctures may take longer to ship as
these items are made to order manufactured items that need to be prepared by
the pharmacist. Please see shipping transit time frames below:
USPS Priority Mail:
small orders, PO Boxes, military addresses, Alaska addressses, Hawaii
addresses - Approximately 2-4 business days
UPS
Ground: Large Orders, Orders over $100 -
Approximately 2-7 business days
DHL/UPS 2nd day air Premium Shipping - *2 business days
USPS
Express Mail Premium Shipping - *2
business days (for all PO Box, military, Alaska and Hawaii addresses)
*Upgrading your
order to 2nd day air service does not mean that you are
guaranteed to receive your package in 2 days. It only reduces the time your
order is in transit. Shipping Charges for expedited Express delivery which
is delayed due to bad weather are NOT refundable. However, we do everything
possible to process stock orders and ship orders within 24-48 hours
(excluding weekends and public holidays).Non-stock items may take longer.
Please note that
any shipping Charges for 2nd day delivery delayed due to bad
weather CANNOT be refundable.
Due to
the high cost involved in overseas shipping, most International orders are
shipped via USPS Airmail service with a delivery time of upto 4 weeks
depending on customs inspection times for your country. A flat fee of $19.95
is charged for all international orders regardless of quantity or weight.
If you
would like faster delivery of your package other than the above ship method,
please contact us below and we will be happy to provide you the shipping
charges and expedited shipping options.
You may be subject to import duties, taxes, brokerage fees or other fees
which are levied after a shipment reaches your country. Additional charges
for customs clearance must be borne by you; we have no control over these
charges and cannot predict what they might be.
Customs policies vary widely from country to country; you should contact
your local customs office for further information.
Generally, customs forms for international packages will list the value
of your order's contents. Please be aware that cross-border shipments are
subject to opening and inspection by customs authorities. In compliance with
international rules and regulations, customs forms for international
packages will always list the value of your order's contents to facilitate
customs clearance.
Customers are responsible for paying all customs, duties, taxes,
and fees once the product has been shipped by ehealthland.com.
How will I
know if any of my items are on backorder?
Upon receipt of your
order you will receive a confirmation email outlining the details of your
order. We will notify you immediately if an item
is on backorder via e-mail or phone. At that time you may cancel the
backorder. If you choose to wait for the backorder, the item will be
shipped out as soon as possible at no additional shipping cost. Please note
backorders will be very rare.
Occasionally, potencies requested will not be available as requested. At
that time, you will be notified by e-mail if the nearest substitution is
acceptable before shipping the order.
eHealthLand must be notified of any problems with the products shipped to
the customer within 5 days of receipt of the products, otherwise the
customer will be deemed to HAVE ACCEPTED the goods.
All
returns must be pre-approved by a customer service representative by e-mail.
An Return Merchandise Authorization (RMA) # will be given at that time,
which must be attached to all correspondence (letter, invoice, etc with
returned product). eHealthLand will not approve return of any product more
than 30 days past receipt date.
In
the event of a shipping error, manufacturing problem or customer service
error, every effort will be made to remedy the situation.
In the
event of customer error, credit will not be issued until product is received
in perfect condition. The customer is responsible for shipping the items
back at his/her own expense. Please note all single remedies will be subject
to a 15% restocking fee, all combination remedies will be subject to a 25%
restocking fee.
The
following items are non-returnable. NO EXCEPTIONS.
